User Support

In order to move to new equipment, we are updating the dial-up number for your Internet service. Please update your computer with the following information on but not before Wednesday, July 1, 2009 to ensure uninterrupted service.

On most Windows computers the following steps will apply.

Start | Settings | Control Panel | Network and Internet Connections
Right-click on Citadel Network and choose Properties
Edit the dial-up phone number with the local access number for your location, from the following list.

Arlington, IN	663-4039
Batesville, IN	717-4052
Brookville, IN	328-4010
Cambridge City, IN	334-4010
Carthage, IN	392-4010
Centerville, IN	439-4044
Connersville, IN	377-4010
Glenwood, IN	263-4010
Rushville, IN	570-4016
Laurel, IN	309-0027
Liberty, IN	596-4010
Mays, IN	304-0026
Milroy, IN	629-4039
Richmond, IN	598-4010
West Union, OH	779-0012

If you are on the 50-hour plan, you must also change your dial-up login from user@cnz.com to user@silver.cnz.com. This applies only to the 50-hour plan, and only to your dial-up login (your email login does not change). If you are not on the 50-hour plan, do not change your login name.

Please contact us with any questions.

See our Help Pages for detailed instructions on common procedures.

For other questions, please contact us by email, or fill out the form below and then press submit.